We are Hawkshead Developments. We're a company registered in England and Wales with company number 17008410, whose registered address is Hawkshead, New Hey Lane, Willaston, CH64 2UU. In this privacy notice we will refer to ourselves as 'we', 'us' or 'our'. We are the Data Controller of the Personal Information we collect, hold, and use about you, as explained in this notice.
Contact us:
By phone: 0330 122 6317
By email: hello@hawksheaddevelopments.co.uk
By post: Hawkshead, New Hey Lane, Willaston, CH64 2UU
We do not have a data protection officer, but if you have any questions about this privacy notice, please contact Samantha Tebb, who is responsible for matters relating to data protection at our organisation.
We may update this privacy notice from time to time. This version was last updated on 1st June 2026.
1. Key Definitions
Data Controller: The organisation or person responsible for deciding how Personal Information is collected, stored and used.
Data Processor: A Data Controller may appoint another organisation or person to carry out certain tasks on its behalf in relation to the Personal Information.
Personal Information: Any information from which a living individual can be identified. It does not apply to information that has been anonymised.
Special Information: Certain very sensitive Personal Information requires extra protection under data protection law. This includes information relating to health, racial and ethnic origin, political opinions, religious beliefs, trade union membership, sex life, sexual orientation, genetic information, and biometric information.
2. Personal Information We Collect
| Category | Types of Information | Retention Period |
|---|---|---|
| Identity information | Name (including previous names and titles), gender, marital status, date of birth | 7 years |
| Contact information | Email address, postal addresses, phone numbers | 7 years |
| Payment information | Bank account details, credit or debit card details, payment amounts and dates | 7 years |
| Transaction information | Details of goods, services, and/or digital content provided, plus any returns details | 3 years |
| Survey information | Information collected from surveys and feedback | 3 years |
| Marketing information | Marketing and communications preferences | 3 years |
| Website & technical information | IP address, browser type and version, operating system, time zone, location settings, device information | 3 years |
3. Special Information
We do not collect or hold any Special Information about you, nor any information relating to criminal convictions or offences.
4. How and Why We Use Personal Information
We use your Personal Information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To register you as a customer | Contract Reason; Legitimate Interests |
| To process your order and take payment | Contract Reason; Legitimate Interests |
| To manage our contract with you | Contract Reason; Legal Obligation |
| To comply with audit and accounting matters | Legal Obligation |
| For record-keeping purposes | Contract Reason; Legal Obligation |
| To improve our goods and services | Legitimate Interests |
| To send marketing communications | Legitimate Interests; Consent |
| To ensure our website runs correctly | Legitimate Interests |
| To understand how visitors use our website | Legitimate Interests |
5. How We Collect Personal Information
We usually collect information directly from you when you fill out a form, purchase goods or services, contact us by email, phone, or in writing, or subscribe to our mailing list.
We may also receive information from third parties such as Land Registry, Companies House, and analytics providers such as Google.
6. Who We Share Personal Information With
We may share your Personal Information with:
- Suppliers, including IT support services, payment providers, and marketing agencies
- Government and regulatory bodies, such as HMRC and fraud prevention agencies
- Our advisers, including lawyers, accountants, auditors, and insurance companies
- Email platforms
- Any organisations that propose to purchase our business and assets
We do not sell or trade any Personal Information you have provided to us.
7. International Transfers
We do not transfer your Personal Information outside of the EEA.
8. Your Rights
Under data protection law, you have the following rights:
- Right to access: Obtain a copy of the Personal Information we hold about you
- Right to correction: Request that incorrect or incomplete information is corrected
- Right to erasure: Request that we erase your Personal Information (where applicable)
- Right to restrict processing: Request that we restrict how we use your information (where applicable)
- Right to data portability: Request that we transfer your information to someone else
- Right to object: Object to processing for direct marketing or where we rely on Legitimate Interests
To exercise any of these rights, please contact us using the details at the top of this notice. We may need to verify your identity before processing your request.
9. Withdrawing Consent
Where we rely on your consent to process Personal Information, you have the right to withdraw that consent at any time by contacting us using the details above.
10. Marketing
You may receive marketing from us about similar goods and services where you have consented or we have another lawful basis to do so. You can opt out at any time by using the unsubscribe link in any marketing email, or by contacting us directly.
11. Complaints
If you are unhappy about how we have handled your Personal Information, please contact us in the first instance. You also have the right to complain to the UK supervisory authority:
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy notices independently.